Capabilities
Engineering for software already in use.
A senior team that reviews existing systems, corrects what matters, and keeps them running.
What does each one involve?
In detail.
We read the code, the access rules and the path to production, and record the risks in one place.
We resolve a ranked list of fixes, and add tests, deployment and recovery.
We monitor production and triage issues against severity levels agreed with you.
We respond to incidents in agreed hours, against a target set for each severity.
What happens when something breaks?
Every incident follows one sequence.
Detection
Monitoring and triage identify the issue, or your team reports it.
Severity
Classified as critical, high, normal or low.
Response
Within the target for that severity, in agreed hours.
How do you handle change?
Routine work, done routinely.
Maintenance and patching
Carried out within the monthly engineering capacity you agree.
Monitoring and triage
Issues triaged against agreed severity levels.
Engineering capacity
A set number of engineering hours each month.
Put senior engineers on your software.
Tell us what is running and who built it, and we will tell you where to begin.